So we should accept him being an *******, until he deems us worthy? That's laughable to me. I'm not saying customers should go there and be idiots, however. But it seems to me that a business would want to get the customer to return. A couple of years ago, I called Richard and asked him if he had a specific fish, in a specific sex. On the phone he told me yes. I told him great, I am coming all the way from Waldorf, so I wanted to make sure. This is when he was in Riverdale. I get to his store, and he points to the tanks where they are with hardly a word. I go to the tanks, and they are filled with dozens of stressed fish, impossible to determine the sex. I ask for his assistance, and he literally tells me he can't help me. I remind him I am the one that spoke to him on the phone, and asked for this specific fish in this specific sex, which he said he had, and his reply to me was its up to me to figure it out.
Wow.
Robin did her best to help me (I ended up with a male). It was the last time I bought a fish there until I got the argentae last summer (after haggling over the price like I was buying a car). I don't anticipate returning, but I guess you never know. Customer service, no matter what you are selling, accounts for something, imo.
-Rich
